Privacy Policy

Service Provider Information

Service Provider: Nexus Enterprises Limited
Address: 12/F, Henley Building, 5 Queen’s Road Central, Central, Hong Kong
Contact Email: info@playsportify.com

1. Introduction

Nexus Enterprises Limited (“we”, “our”, or “us”) operates the Sportify subscription service (“Service”), available to mobile users in Kuwait through Ooredoo and Zain networks. This Privacy Policy explains how we collect, use, store, and protect your personal information when you subscribe to or use the Sportify service.

By accessing or using Sportify, you agree to this Privacy Policy. If you do not agree, please discontinue using the service.

2. Information We Collect

  • Mobile phone number: used as your account identifier (username) and for billing, authentication, and communication.
  • Subscription details: including network operator, activation date, billing history, and subscription status.
  • Technical information: IP address, device type, browser type, operating system, and usage logs related to your access to playsportify.com.
  • Communication data: including SMS alerts, renewal notifications, and customer support correspondence.

We do not collect sensitive personal data such as financial information, personal ID numbers, or location data.

3. Purpose of Processing

Your data is processed solely to:

  • Provide, operate, and maintain the Sportify service;
  • Manage your subscription, billing, and renewal;
  • Send service notifications, including renewal and content alerts;
  • Detect, prevent, and investigate unauthorized access or misuse;
  • Comply with applicable legal and regulatory requirements in Kuwait.

We process data based on your explicit consent (by subscribing) and our legitimate interest in operating and securing the service.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Your mobile number and subscription data are stored securely on protected servers and used solely for the purposes outlined above.

If a security breach is suspected or detected, we may temporarily suspend access to prevent further misuse.

5. Data Retention

We retain your data only as long as necessary for the purposes stated in this policy or as required by law. When your subscription is terminated, your data will be deleted or anonymized within a reasonable period, unless a longer retention period is required by our telecom partners or regulators.

6. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

  • With telecom operators (Ooredoo and Zain) for billing, activation, and service delivery;
  • With technical service providers assisting in portal operation, messaging systems, or payment processing, under strict confidentiality agreements;
  • When required by law, court order, or regulatory authority in Kuwait.

All third parties handling user data act on our behalf and follow equivalent data protection standards.

7. User Responsibilities

You are responsible for maintaining the confidentiality of your account and preventing unauthorized access to your mobile device or number. All activities performed under your number are presumed to be yours unless reported otherwise. If you suspect unauthorized use, please notify us immediately at info@playsportify.com.

8. Your Rights

You may at any time:

  • Request access to the personal data we hold about you;
  • Request correction or deletion of inaccurate or outdated information;
  • Withdraw consent for processing (by unsubscribing);
  • Object to marketing or SMS notifications.

To exercise these rights, contact us at info@playsportify.com.

9. Cookies and Tracking

Sportify may use limited cookies or device identifiers to ensure proper technical operation of the site. These do not collect personal or browsing data and are not used for advertising or profiling.

10. Data Transfers

As the service is managed by Nexus Enterprises Limited based in Hong Kong, your data may be transferred and processed outside Kuwait. All such transfers are protected by adequate security measures and confidentiality agreements to ensure compliance with applicable data protection standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulation, or our business operations. All updates will be published at playsportify.com, with the effective date clearly indicated. Continued use of the service after any change constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact:
Email: info@playsportify.com
Address: Nexus Enterprises Limited, 12/F, Henley Building, 5 Queen’s Road Central, Central, Hong Kong